Refund

Refund policy

Returns

Refunds and exchanges must be requested within 30 days of receipt.
There will be no handling fee charged for the return, but the return postage is the customer's responsibility.
The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier.

Items received outside of this period will not be accepted.

We can’t accept the return for these cases below:

• Used, altered, or washed items
• Items without tags
• Damaged items
• Items with missing parts (pouch etc.)
• Contaminated items

How to return an item(s) 

Please contact our customer service. E-mail address: iheal.official@gmail.com

Please send your return to :

All other countries
2F, 10, Soetgolbuk-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea

iHEAL is not liable for the loss of items being returned.
We recommend using a traceable delivery method and taking note of your tracking number.

Received the faulty or wrong item

If you discover that your item has a fault or received a wrong item please contact us as soon as possible with your order number.
We will give you a full refund including the shipping fee for the wrong item sent/ faulty item. 

Exchange 

You should return the original product(s) and place a new order. 

Cancellation

Once an order has been sent and in processing it cannot be changed or canceled.
If you want to change or cancel your order please contact our customer service ASAP.

Refunds

Your refund will be credited to the original purchaser’s credit card and will include shipping costs for faulty items.
Please note, card refunds are depending on their processing time. This can vary between card issuers.
If you paid upfront through Paymentwall, the refund can only be made into a iHEAL coupon or points that you can use on the website.
Credit card fees or currency exchange rates may not be refundable.
The gift-wrapping cost is non-refundable.
Thank you for your understanding.